Our services and expertise

We are a small consultancy with vast experience in medium to large IT programmes across multiple industries in both the Private and Public sector.

Onboarding Outsource Providers

Creating the Service Integrator, Operating Model, SLAs and KPIs, governance (InfoSec, Risk, Finance, Data, Change Management, steering committees), risk management, Transition to Live, knowledge transfer, ITSM tool creation/integration.

We have extensive experience of outsourcing IT services from IT Operations and Support to software development, monitoring (inc Security), managed hosting, Public Cloud.

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Improving existing services

Organisational transformation, discovery exercise, business analysis, mapping the As-Is and To-Be, process maturity assessments, business case, roadmap, transition, change approval.

Whether it's improving service or supplier performance, delivering a new way of working or even creating a service catalogue, the challenge is always to not only deliver change, but deliver meaningful improvements to clients. Every organisation is unique and will have its own priorities and motivations. Often transformation projects are defined by one project/supplier and delivered by a different one, and our focus is always to engage with the widest range of stakeholders available to ensure the client experiences the greatest benefits possible.

ITIL Experts

Our Service Architects are ITIL v3 Experts and have a wealth of experience from many transformation programmes in the public and private sectors.

Successful change relies not only on subject matter expertise but in forging successful relationships with other 3rd parties and building services with stakeholders, not in isolation. Building relationships is key to ensuring ideas are adopted and improved upon long after the end of a project.

Our consultants have a wide range of qualifications, from Prince 2 Practitioner to CISA and technical certifications.

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Governance

With experience both in the private and public sectors, in multiple industries such as Finance, Healthcare and Central Government, we understand not only the importance of good governance, but why things are done a certain way and what is important to these bodies. Understanding the Why is crucial to answering governance questions effectively.

Governance such as Information Security, Risk, Data, Transition, Change, Finance, Steering committees, FCA, GDPR.

Strategy and Roadmaps

With experience in not only service design but also senior leadership and product management, we have created many IT strategies, blueprints and roadmaps around IT organisational design, ITSM tooling, Public and Private Cloud, and IT Operations and Support.

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Financial Management

With the advent of virtual resources, new costing and charging models are needed.
We have extensive experience in creating financial models for IT organisations as a whole, data centres, individual products (i.e VM, storage, networking) and services.

IT Technical Knowledge

In addition to the expertise above, we have technical knowledge of the following:

  • Cloud (AWS, Azure)

  • VMware

  • Networking

  • Microsoft

  • Citrix

  • Data Centres

  • ServiceNow

  • Ivanti

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Contact us and find how our services can benefit your company.

 
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